unibet Privacy Policy

This Privacy Policy is issued by unibet ("unibet", "we", "us", or "our"), the operator of the online gaming platform accessible at unibet.today. unibet is the data controller responsible for the personal data of players who register and use the platform.

unibet is committed to protecting the privacy and personal data of all users, with particular regard to the rights of Filipino players under applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

If you have any questions about this Privacy Policy or how unibet handles your personal data, please contact our Data Protection Officer at [email protected].

unibet collects personal data from you in the following categories, depending on how you interact with the platform:

• Registration Data: Full name, date of birth, email address, mobile number, and residential address provided when creating your unibet account.
• Identity Verification Data: Government-issued identification documents (such as a Philippine passport, driver's licence, or SSS/UMID card), selfie photographs, and proof of address documents submitted for KYC (Know Your Customer) verification.
• Financial Data: Payment method details including GCash account numbers, PayMaya details, BPI or BDO account references, and transaction history. unibet does not store full card numbers or banking passwords.
• Gaming Activity Data: Records of games played, bets placed, wins and losses, session durations, and bonus usage on the unibet platform.
• Technical Data: IP address, device type, browser type and version, operating system, and cookies or similar tracking identifiers collected automatically when you access the unibet platform.
• Communications Data: Records of your interactions with unibet's customer support team, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Information related to any deposit limits, self-exclusion requests, or responsible gaming tools you have activated on your account.

unibet does not knowingly collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

unibet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your unibet account, including processing your login and verifying your identity.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Regulatory Compliance: To fulfil our obligations under PAGCOR regulations, anti-money laundering (AML) laws, and the Philippine Data Privacy Act, including mandatory record-keeping and reporting requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the unibet platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support team.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the unibet platform experience for all Filipino players.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming interventions where necessary, in accordance with our obligations to player welfare.

unibet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and unibet — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting duties.
• Legitimate Interests: Processing is necessary for unibet's legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, unibet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

unibet does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Third-party game studios and live casino operators whose games are available on the unibet platform, to the extent required for game delivery and fairness auditing.
• Identity Verification Services: KYC and AML compliance providers who assist unibet in verifying player identities and screening against sanctions lists.
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law or regulatory directive.
• IT & Security Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on unibet's behalf under strict data processing agreements.

All third -party recipients are contractually required to handle your personal data in accordance with applicable data protection laws and unibet's data security standards. unibet does not permit any third party to use your data for their own marketing purposes.

Some of unibet's service providers and technology partners may be located outside the Philippines. Where your personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, unibet will ensure that appropriate safeguards are in place, such as contractual clauses that require the recipient to protect your data to the same standard required in the Philippines.

By using the unibet platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines for the purposes described in this Policy. unibet will always take reasonable steps to ensure your data remains protected regardless of where it is processed.

unibet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering regulations.
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, unibet will securely delete or anonymise your personal data in accordance with our data disposal procedures.

unibet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the platform is used. The following categories of cookies are used on the unibet platform:

• Strictly Necessary Cookies: Essential for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymised data about how players use the unibet platform, such as which pages are visited most frequently, to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options to personalise your experience.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of unibet's marketing campaigns. These are only activated with your consent.

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the unibet platform.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by unibet:

• Right to Be Informed: The right to be told what personal data unibet collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data unibet holds about you, free of charge, within 30 days of your request.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to unibet's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on unibet's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe unibet has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact unibet's Data Protection Officer at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.

The unibet platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law governing casino-style gambling. unibet does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will immediately suspend the associated account and delete all related personal data.

If you are a parent or guardian and believe that a minor has registered on the unibet platform, please contact us immediately at [email protected] so that we can take prompt action.

unibet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the unibet platform.
• Encrypted storage of sensitive data, including identity documents and financial records, on secure servers.
• Multi-factor authentication options for player account access.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists.
• Strict access controls ensuring that only authorised unibet personnel can access personal data, on a need-to-know basis.
• Staff training on data protection obligations and security best practices.

While unibet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your unibet login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

unibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email or by posting a prominent notice on the unibet platform at least seven (7) days before the changes take effect.

The effective date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how unibet protects your personal data. Your continued use of the platform following any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or unibet's data handling practices, please contact our Data Protection Officer using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 via the unibet platform
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days

If you are not satisfied with unibet's response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012 and protecting the rights of Filipino data subjects.

unibet's support team includes Filipino-speaking agents familiar with the local context and the specific needs of players across Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines. We are here to help.